Terms of service

Eastern Essence Terms of Service

Welcome to Eastern Essence, your destination for high-quality skincare products made from the purest natural ingredients. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By using this website, you agree to be bound by these Terms of Service and our Privacy Policy, as well as any other policies, guidelines, or rules that may apply. If you do not agree with these terms, please refrain from using our website or purchasing from us.

2. Eligibility

You must be at least 18 years of age or have the legal capacity to enter into a binding contract under Indian law to use our services or purchase products from Eastern Essence. By using the site, you represent that you meet these eligibility criteria.

3. Account Registration

You may be required to create an account to make a purchase or access certain services on our website.
You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account details, including your username and password, and for all activities that occur under your account.

4. Product Information and Availability

We make every effort to ensure that the product descriptions, prices, and availability displayed on our website are accurate. However, we cannot guarantee that the information is error-free, and we reserve the right to correct any inaccuracies at any time without prior notice.
Product Availability: All products are subject to availability, and we may limit the quantity of items purchased per order or per customer at our discretion.

5. Ordering and Payment

By placing an order with Eastern Essence, you are offering to purchase products on and subject to the following terms and conditions.
All orders are subject to acceptance by us. We reserve the right to refuse any order without providing an explanation.
Payment for all orders must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards, UPI, and other methods as listed on our website.
Pricing: Prices are displayed in INR (Indian Rupees) and include applicable taxes. Shipping charges may apply and will be displayed at checkout.

6. Shipping and Delivery

We offer shipping to various locations in India. Delivery times may vary depending on your location, but we strive to fulfill all orders promptly.
Shipping fees and delivery times are calculated during the checkout process and are dependent on the location of the delivery address.
Risk of Loss: All items purchased from Eastern Essence are shipped via third-party carriers. Risk of loss and title for such items pass to you upon delivery to the carrier.

7. Returns and Refunds

Return Policy: Our return policy is outlined separately and can be reviewed [here]. Returns are accepted only for damaged or defective products, with specific conditions regarding product unboxing.
Refunds: Refunds will only be issued in cases where the product is damaged, defective, or incorrectly shipped. Refund requests must be made within 7 working days of receiving the product, and a valid unboxing video must be provided.

8. User Conduct

You agree to use our website and services for lawful purposes only. You must not:

Violate any applicable laws or regulations.
Engage in any activity that could harm the website, its users, or its reputation.
Attempt to gain unauthorized access to any part of the website or any systems, networks, or data.
Post or transmit any content that is offensive, defamatory, or violates the rights of others.

9. Intellectual Property

All content on the Eastern Essence website, including text, images, logos, designs, graphics, and trademarks, is the property of Eastern Essence or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use any content from our website without our prior written consent, except for personal, non-commercial use.

10. Limitation of Liability

Eastern Essence is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, website, or services, including but not limited to damages for loss of profits, goodwill, or data.
Our total liability to you for any claim arising out of your use of our products or services will be limited to the amount you paid for the specific product or service that is the subject of the claim.

11. Disclaimer of Warranties

Our products are made from natural ingredients, and while we take great care to ensure their safety and efficacy, we do not guarantee that they will meet your specific expectations or prevent all skin reactions.
We make no warranties or representations regarding the quality, accuracy, or reliability of the website or any content, products, or services provided through the site.

12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy.

13. Changes to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time, and such changes will be effective immediately upon posting on the website. We encourage you to review these terms periodically to stay informed of any updates.

14. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of India.
Any disputes arising from or related to these Terms shall be resolved through amicable negotiations or, if necessary, through arbitration in accordance with Indian law.

Thank you for choosing Eastern Essence. We appreciate your trust in our products and services.

Note: This Terms of Service page is subject to change. Please review regularly for any updates.